FAQ

ABFF PLAY is a live and on demand streaming service offering free and pay per view events showcasing Black content, culture and creativity. The platform offers rentals of premium independent films and pay-per-view events that include stand-up comedy specials, stage plays and concerts as well as virtual festivals. ABFF PLAY also features exclusive content from American Black Film Festival (ABFF) events and spotlights the work from emerging artists including short films, web series and podcasts.

ABFF PLAY offers pay-per-view events that include stand-up comedy specials, stage plays and concerts as well as virtual panels and conversations.

ABFF PLAY offers VOD content from American Black Film Festival (ABFF) events and spotlights the work from emerging artists including short films, web series and podcasts.

The service is available on the following devices:

• Desktop: PC and Mac – the website is available on all modern desktop browsers, including Chrome, Firefox, Safari, Edge and Internet Explorer 11+
• Mobile Devices: Available on iOS and Android smart phones and tablets

No – your ABFF PLAY membership allows you to watch video content on one device at a time. You can have multiple login sessions open simultaneously but will not be able to watch multiple videos at the same time. If you receive the following message “You are currently watching a video on another device” you will need to close your previous session and refresh your device/browser to begin watching content on a separate device.

If you have forgotten your password or need to unlock your account, go to the ABFF PLAY login screen and click the link that says, “Forgot your username or password?” Enter the e-mail address associated with your ABFF PLAY account and you will receive an e-mail with a link to reset your password.

Please contact us using from the email account associated with your subscription. In the Email subject line state: “Right to Access under Art 15 GDPR” and in the email state: “I hereby request all information I am entitled to under Article 15 GDPR that is associated with my account. If you have any further questions do not hesitate to contact me.” It is likely that someone might get back to you requesting further proof for identity verification.

Before contacting the ABFF PLAY team, we would suggest searching our FAQs and help documentation for a solution to your concern. If you still have questions or concerns, you can reach our support team at [email protected].

One of the most common issues seen by ABFF PLAY users is that of weak and interrupted internet connectivity within their home Wi-Fi Networks. If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

If none of the above work, and you continue to have the same issues, please consider contacting your Internet Service Provider.

When trying to access a live ABFF PLAY event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of ABFF PLAY, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

For any issues on the iOS app please try to reinstall the app from your mobile device:

If you continue to have trouble, install any available updates for your iOS. If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur. For more detailed information please visit the official iPhone support page or the official iPad support page.

For any issues on the Android app please try to reinstall the app from your mobile device:

If you continue to have trouble, install any available software updates. If these suggestions do not resolve the issues you are encountering, please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

MINIMUM SYSTEM REQUIREMENTS

MINIMUM WINDOWS REQUIREMENTS

MINIMUM MAC REQUIREMENTS

BROWSER COMPATIBILITY

MINIMUM MOBILE DEVICE REQUIREMENTS